Question 1

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Accepted Answer

The order will be delivered in 4 -10 working days to all the metros and Tier- 1 cities, while for some pin codes it might take a little more time. In case of delay please write to us at svecchaa@gmail.com

Question 2

HOW WOULD I KNOW IF MY ORDER IS PLACED?

Accepted Answer

You will get a confirmation mail of the placed order and will further notify you once it is dispatched from the warehouse.

Question 3

WHAT HAPPENS IF MY SHIPMENT DOES NOT GET DELIVERED ON TIME?

Accepted Answer

In case the order does not get delivered within 7-10 working days, you can write to us at sveccha@gmail.com. We will do our best to get it delivered for you at the earliest.

Question 4

WILL MY AREA BE SERVICED BY YOUR LOGISTICS PROVIDER

Accepted Answer

In case you want a confirmation on the pin code been serviced, please write to us at svecchaa@gmail.com

Question 5

ARE THERE ANY SHIPPING CHARGES ON DELIVERY

Accepted Answer

Sometimes shipping cost is covered by us but it depends on address, please write to us if you have any issues with shipping charges. Sveccha@gmail.com

Question 6

DO YOU DELIVER OUT OF INDIA?

Accepted Answer

Yes we do deliver out of India, and it generally takes 15 -20 days, depending on the city, but there is no Cash on Delivery facility for international orders. Also, international orders are not eligible for returns and exchange.

Question 7

HOW CAN I CANCEL AN ORDER ?

Accepted Answer

To make a cancellation, please call or whatsapp us along with an email to sveccha@gmail.com

Question 8

HOW DO I RETURN A PRODUCT ?

Accepted Answer

Please contact us to initate a return/exchange, please check out Exchange policy for more information.

Question 9

WHAT SHOULD I DO IF I RECEIVE A DIFFERENT ITEM FROM THE ONE THAT I HAVE ORDERED?

Accepted Answer

Return can be placed with us, please send us an image of what you have received and we will do the needful, contact us on whatsapp from the footer or email us at sveccha@gmail.com

Question 10

WITHIN HOW MANY DAYS OF PURCHASE CAN I RETURN MY ORDER

Accepted Answer

You can only make your return within 7 days of receiving it.

Question 11

DOES SVECCHA HAS A MONEY REFUND POLICY?

Accepted Answer

No, we don't have a refund policy, only exchange for valid reasons, please write to us at svecchaa@gmail.com if you have any issues.

Question 12

HOW DO I DETERMINE THE CORRECT SIZE FOR ME?

Accepted Answer

Before placing your order you can find a page for the SIZE CHART which will give you the detailed information on sizes and fit, click on that and you’ll get to know what’s your perfect size. You can write to us at svecchaa@gmail.com just in case you need any information or help.

Question 13

MY PAYMENT FAILED WHILE MAKING A PURCHASE. WHAT SHOULD I DO ?

Accepted Answer

Mail us the details of your transaction to svecchaa@gmail.com, we will verify and get back to you at the earliest.

​FAQs for Sveccha Designer Studio